Samirania – Return & Refund Policy

At Samirania we want every purchase to bring a touch of nature’s beauty to your home. If something doesn’t feel just right, we’re here to help make it better.

✅ Eligibility for a Refund

You may request a return or refund within 14 calendar days of receiving your order if:

  • You notify us within the return window

  • The item is unused, in its original packaging, and in resalable condition

  • The item arrived damaged or defective

🚫 Non-Refundable Items

We are unable to accept returns for:

  • ❌ Personalized or custom-made items (such as custom floral arrangements or personalized wall hangings)

  • ❌ Items that have been used, worn, or damaged due to misuse

  • ❌ Final sale, clearance, or heavily discounted items

📝 How to Request a Return

To begin the return process, please contact us with the following information:

  • Your order number

  • A brief explanation of the issue

  • Clear photos of the item and packaging (if applicable)

We’ll guide you through the next steps to ensure a smooth return experience.

🔄 Return & Refund Process

  1. Review & Approval
    Our team will carefully review your return request and may ask for additional details if necessary.

  2. Return Instructions
    If your return is approved, we’ll send you the return address and shipping instructions.
    📦 Return shipping is the customer’s responsibility unless the item is faulty or incorrect.

  3. Refund Issuance
    Once your returned item has been received and approved, your refund will be processed to the original payment method.
    ⏳ Please allow 5–7 business days for the amount to appear in your account, depending on your payment provider.

📌 Important Notes

  • Returned items must be unused and in their original packaging.

  • Shipping fees are non-refundable (unless the item is faulty).

  • Returns that don’t meet the above conditions may be declined.

  • Excessive or suspicious return activity may result in a review of your account.

💬 Need Help?

We’re here to support you every step of the way. If you have any questions or need assistance, please reach out to us via our Contact us page. We’ll make sure your experience with Samirania is as delightful and stress-free as possible.